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Terms & Conditions

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Your use of the soulesence.com website www.soulesence.com (hereinafter referred to as "soulesence.com/ soulesence.com Website/ Website") and its services and tools are governed by the following terms & conditions ("Terms & Conditions "). If You transact on soulesence.com, You shall be subject to the policies & rules that are applicable to the website for such transaction. By mere use of the website You shall be contracting with Green Wallet Services Private Limited, a company incorporated under Companies Act, 2013 with corporate office at 51, Citi Mall, New Link Road. Mumbai - 400053, India and these terms & conditions constitute your binding obligations.

For the purpose of these Terms & Conditions use, wherever the context so require "You" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems of the soulesence.com.

When You use any of the services provided by soulesence.com, including but not limited to Customer Comments and Likes, You will be subject to the rules, guidelines, policies, terms & conditions applicable to such service, and they shall be deemed to be incorporated into this Terms & Conditions and shall be considered as part of this Terms & Conditions .soulesence.com reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time. It is your sole responsibility to check the Terms & Conditions periodically for changes and amendments. Your continued use of the Site following the posting of changes will mean that You accept and agree to the changes& amendments. As long as You comply with these Terms & Conditions, soulesence.com grants You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Site.

ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS & CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING

By accepting this Terms & Conditions, you also accept and agree to be bound by soulesence.com Rules and Policies as provided from time to time in the following hyperlinks: 


Membership Eligibility

Use of the soulesence.com Website is available only to persons who can enter into a legally binding contract under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the soulesence.com Website. If You are a minor i.e. under the age of 18 years, you shall not register as a member of the soulesence.com and shall not transact or use soulesence.com website. As a minor if You wish to use or transact on soulesence.com, such use or transaction may be made by your legal guardian or parents who have registered as users of the soulesence.com. soulesence.com reserves the right to terminate your membership and refuse to provide You with access to the soulesence.com if it is brought to soulesence.com’s notice or if it is discovered that you are under the age of 18 years or are incompetent to contract as per applicable laws.

Your Account and Registration Obligations
If You use soulesence.com, You shall be responsible for maintaining the confidentiality of your User ID and Password and You shall be responsible for all activities that occur under your User ID and Password. You agree that if You provide any information that is untrue, inaccurate, not current or incomplete or soulesence.com has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the this Terms & Conditions ,soulesence.com has the right to indefinitely suspend or terminate or block access of your membership with soulesence.com and refuse to provide You with access to the Website.

Communications
When You use the Website or send emails or other data, information or communication to soulesence.com, You agree and understand that You are communicating with soulesence.com through electronic records and You consent to receive communications via electronic records from soulesence.com periodically and as and when required. soulesence.com may communicate with You by email or by such other mode of communication, electronic or otherwise.

Platform for Communication
The Website is only a venue where Users may meet and interact with one another for their transactions. soulesence.com is not and cannot be a party to or control in any manner any transaction between two Users of the Website. Consequently: 

1. All commercial / contractual terms are offered by and agreed to between buyers and sellers alone. The commercial / contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties and after sales services related to goods and services. soulesence.com does not have any control or determines or advises or in any way involves itself in the offering or acceptance of such commercial / contractual terms between buyers and sellers. 

2. soulesence.com is not responsible for any non-performance or breach of any contract entered into between Users (includes Registered User or Guest User). Soulesence.com cannot and does not guarantee that the concerned Users will perform any transaction concluded on the Website. soulesence.com shall not and is not required to mediate or resolve any dispute or disagreement between Users. 

3. soulesence.com does not make any representation or warranty as to the attributes (such as quality, worth, marketability, etc.) of the items or services proposed to be sold or offered to be sold or purchased on the Website. In particular, soulesence.com does not implicitly or explicitly support or endorse the sale or purchase of any items or services on the Website. soulesence.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties. 

4. soulesence.com does not make any representation or warranty as to the attributes (such as legal title, creditworthiness, identity, etc.) of any of its Users.

5. soulesence.com does not at any point of time during any transaction between buyer and seller on Website come into or takes of any of the goods or services offered by seller nor does it at any point gain title to or have any rights or claims over the goods or services offered by seller to buyer. soulesence.com may provide fulfilment and logistics services to certain sellers but still does not take possession or title of any product or service sold.

6. The Websitesoulesence.com is only a venue through which Users can reach a larger base to buy and sell items or services. soulesence.com is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall any right, title or interest over the items vest with soulesence.com nor shall soulesence.com have any obligations or liabilities in respect of such contract. soulesence.com is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items, which are out of stock, back ordered or otherwise unavailable. 

7. At no time shall any right, title or interest over the items vest with soulesence.com nor shall soulesence.com have any obligations or liabilities in respect of such contract. soulesence.com is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of items which are out of stock, back ordered or otherwise unavailable. All items are offered by sellers are only for a restricted time and only for the available supply as offered. 

8. You shall independently agree upon the manner and Terms & conditions of delivery, payment, insurance etc. with the other Users that you transact with. 

9. You release and indemnify soulesence.com and/or any of its shareholders, directors, officers, employees and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, soulesence.com cannot control the information provided by other Users which is made available on the Website. You may find other User’s information to be offensive, harmful, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website. 

Disclaimer: You acknowledge and undertake that you are accessing the services on the Website and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through the Website. We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim any and all responsibility and liability in that regard. 

Buyer Protection at Soulesence.com
All the Sellers selling at soulesence.com are screened by our team before they are brought on board. Soulesence.comendeavours to ensure that the products you buy from our Website are genuine, authentic, products and are sold by well reputed and honourableSellers at the best prices possible. We also extend all the warranties, guarantees as entailed in the product by the seller to you, all this at a great price and with the best customer service in the industry. It is however clarified that the soulesence.com seeks to ensure the aforesaid only on a best endeavour basis and does not assure or provide any personal warranties or assumes and liability or responsibility pertaining to the genuineness and authenticity of the products and/or the seller, for which the seller shall be solely responsible and liable. 

As per our replacement policy please refer to our refund & return policy

Charges
Membership on the soulesence.com is free. soulesence.com does not charge any fee for browsing and transacting on. However, soulesence.com reserves the right to charge fee and change its policies from time to time. In particular, soulesence.com may at its sole discretion introduce new services and modify some or all of the existing services offered on the soulesence.com In such an event soulesence.com reserves, without notice to You, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee and related policies shall automatically become effective immediately once implemented on soulesence.com. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to soulesence.com

Use of Website
You agree, undertake and confirm that your use of soulesence.com shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information that:

(a) belongs to another person and to which You do not have any right to; or

(b) that is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever, or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; or

(c) misleading in any way; or

(d) is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or

(e) harasses or advocates harassment of another person; or

(f) involves the transmission of "junk mail," "chain letters," or “unsolicited mass mailing” or "spamming"; or

(g) promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous; or

(h) infringes upon or violates any third party’s rights, [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person’s name, email address, physical address or phone number) or rights of publicity]; or

(i) promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices;  or

(j) contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page); or

(k) provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or

(l) provides instructional information about illegal activities such as making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses; or

(m) contains video, photographs, or images of another person without his or her express written consent and permission or the permission or the consent of his her guardian in the case of minor; or

(n) tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or

(n) tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable Codes of Conduct or End User Access and License Agreements) to the Sites or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Sites or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or

(o) engages in commercial activities and/or sales without soulesence.com’s prior written consent such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items related to the Sites. Throughout this Terms & Conditions , soulesence.com "prior written consent" means a communication coming from soulesence.com Legal personnel, specifically in response to your request, and specifically addressing the activity or conduct for which You seek authorization; or

(p) solicits gambling or engages in any gambling activity which soulesence.com, in its sole discretion, believes is or could be construed as being illegal; or

(q) interferes with another user’s use and enjoyment of the soulesence.com Website or any other individual’s user and enjoyment of similar services; or

(r) refers to any website or URL that, in the sole discretion of soulesence.com, contains material that is inappropriate for the soulesence.com Website or any other Website, contains content that would be prohibited or violates the letter or spirit of these Terms & Conditions ; or

(s) harm minors in any way; or

(t) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items; or

(u) violates any law for the time being in force; or

(v) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or

(w) impersonate another person; or

(x) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information; or

(y) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or

(z) shall not be false, inaccurate or misleading; or

(aa) shall not, directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force; or

(ab) shall not create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers.

You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website.soulesence.com reserves the right to bar any such activity.

I. You shall not attempt to gain unauthorized access to any portion or feature of soulesence.com/ Website, or any other systems or networks connected to soulesence.com Website or to any soulesence.com’s server, computer, network, or to any of the services offered on or through soulesence.com Website, by hacking, password "mining" or any other illegitimate means.

II. You shall not probe, scan or test the vulnerability of soulesence.com Website or any network connected to soulesence.com Website nor breaches the security or authentication measures on soulesence.com Website or any network connected to soulesence.com Website. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to soulesence.com Website, or any other customer of soulesence.com, including any soulesence.com account not owned by You, to its source, or exploit soulesence.com Website or any service or information made available or offered by or through soulesence.com Website, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by soulesence.com Website.

III. You agree that You will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of soulesence.com Website or soulesence.com’s systems or networks, or any systems or networks connected to the soulesence.com Website.

IV. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

V. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to soulesence.com on or through the Website or any service offered on or through the Website. You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity.

VI. You may not use the Website or any Content for any purpose that is unlawful or prohibited by these Terms & Conditions , or to solicit the performance of any illegal activity or other activity which infringes the rights of soulesence.com or others.

VII. Solely to enable soulesence.com to use the information You supply us with, so that we are not violating any rights You might have in Your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your Information, in any media now known or not currently known, with respect to Your Information. soulesence.com will only use Your Information in accordance with this Terms & Conditions  and soulesence.com’s Privacy Policy.

VIII. From time to time, You shall be responsible for providing information relating to the items or services proposed to be sold by You. In this connection, You undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the attributes of such items or services so as to mislead other Users in any manner.

IX. You shall not engage in advertising to, or solicitation of, other users of soulesence.com to buy or sell any products or services, including, but not limited to, products or services related being displayed on soulesence.com or related to soulesence.com. You may not transmit any chain letters or unsolicited commercial or junk email to other users via soulesence.com. It shall be a violation of these Terms & Conditions to use any information obtained from soulesence.com in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person outside of the soulesence.com without soulesence.com’s prior explicit consent. In order to protect our users from such advertising or solicitation, soulesence.com reserves the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period which soulesence.com deems appropriate in its sole discretion.

X. You understand that soulesence.com has the right at all times to disclose any information (including the identity of the persons providing information or materials on the soulesence.com Website) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and You hereby expressly authorize us to) disclose any information about You to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

XI. soulesence.com reserves the right, but has no obligation, to monitor the materials posted on soulesence.com website. soulesence.com shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of this Terms & Conditions . Notwithstanding this right of soulesence.com, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE SOULESENCE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect the views of soulesence.com. In no event shall soulesence.com assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on soulesence.com. You hereby represent and warrant that You have all necessary rights in and to all Content You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.

XII. Your correspondence or business dealings with, or participation in promotions of, third party advertisers found on or through soulesence.com, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between You and such third party advertiser. soulesence.com shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third party advertisers on soulesence.com.

XIII. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on soulesence.com and that You may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about You on the public forum due to your use of soulesence.com, and that the recipient may use such information to harass or injure You. soulesence.com does not approve of such unauthorized uses but by using the soulesence.com Website You acknowledge and agree that soulesence.com is not responsible for the use of any personal information that You publicly disclose or share with others on soulesence.com. Please carefully select the type of information that You publicly disclose or share with others on soulesence.com, or from soulesence.com on other social platforms (eg, but not limited to Facebook).

XIV. soulesence.com shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of People, intentionally or unintentionally in DoS/DDoS (Distributed Denial of Services).

Contents Posted on Site

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the soulesence.com is owned, controlled or licensed by or to soulesence.com, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms & Conditions , no part of the soulesence.com and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without soulesence.com’s express prior written consent.

You may use information on soulesence.com products and services purposely made available by soulesence.com for downloading from the Site, provided that You 

(1) do not remove any proprietary notice language in all copies of such documents; or 

(2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or 

(3)make no modifications to any such information; or 

(4) do not make any additional representations or warranties relating to such documents.

You shall be responsible for any notes, messages, e-mails, billboard postings, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted to the Sites (collectively, "Content"). Such Content will become the property of soulesence.com and you grant soulesence.com the worldwide, perpetual and transferable rights in such Content. soulesence.com shall be entitled to, consistent with our Privacy Policy, use the Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media whether now known or hereafter devised, including the creation of derivative works that may include Content You provide. You agree that any Content You post may be used by soulesence.com.com, consistent with our Privacy Policy and Rules of Conduct on Site as mentioned herein, and You are not entitled to any payment or other compensation for such use.

Other Businesses
soulesence.com does not take responsibility or liability for the actions, products, content and services on soulesence.com website, which are linked to Affiliates and / or third party websites using soulesence.com APIs or otherwise. In addition, soulesence.com may provide links to the third party websites of affiliated companies and certain other businesses for which, soulesence.com assumes no responsibility for examining or evaluating the products and services offered by them, and soulesence.com does not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). soulesence.com does not in any way endorse any third party website(s) or content thereof.

Links
soulesence.com welcomes links to this Website. You may establish a hypertext link to soulesence.com website, provided that the link does not state or imply any sponsorship or endorsement of your site by soulesence.com. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the soulesence.com, including any logos or characters, without the express written consent of soulesence.com and the owner of the mark or materials. You must not frame or otherwise incorporate into another third party website or present in conjunction with or juxtaposed against such a website any of the content or other materials on the soulesence.com website without soulesence.com’s prior written consent.

Privacy
We view protection of Your privacy as a very important principle. We understand clearly that you and Your personal identification information is one of our most important assets. We store and process Your Personal Identifiable Information on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and rules there under. Our current Privacy Policy (click here).

If you object to your Information being transferred or used in this way please do not use soulesence.com Website

MANDATORY DECLARATION - COMPUTERS

(1) You hereby declare that You have provided all necessary Legal Details for the shipment of the product to the destination specified by You in the Order.

Disclaimer Of Warranties And Liability

In this website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on soulesence.com on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, soulesence.com does not warrant that:

1. This website will be constantly available, or available at all; or

2. The information on this website is complete, true, accurate or non-misleading. . soulesence.com will not be liable to You in any way or in relation to the contents of, or use of, or otherwise in connection with, soulesence.com website.

3. soulesence.com does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through soulesence.com website; their servers; or electronic communication sent from soulesence.com are free of viruses or other harmful components;

4. Nothing on soulesence.com constitutes, or is meant to constitute, advice of any kind;

5. All the products sold on soulesence.com are governed by different state laws and if soulesence.com is unable to deliver such products due to implications of different state laws, soulesence.com will return or will give credit for the amount received by soulesence.com from the sale of such product, that could not be delivered to You;

6. You will be required to enter a valid phone number while placing an order on soulesence.com. By registering your phone number with us, You consent to be contacted by soulesence.com via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. soulesence.com will not use your personal information to initiate any promotional phone calls or SMS’.

SERVICES

Payment
(1) While availing any of the payment method/s offered at soulesence.com, soulesence.com will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to You due to:

I. Lack of authorization for any transaction/s; or 

II. Exceeding the preset limit mutually agreed by You and between your "Bank/s"; or 

III. Any payment issues arising out of the transaction, or 

IV.Decline of transaction for any other reason/s. 

(2) All payments made against the purchases/services on soulesence.com by You shall be compulsorily in Indian Rupees acceptable by the Union of India. soulesence.com does not accept any other form of currency with respect to the purchases made on soulesence.com.

Disputes Resolutions 
Generally, transactions are conducted smoothly on soulesence.com.com. However there may be some cases where both the Buyers and Sellers may face issues. At soulesence.com, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers. 

It is important that before a Buyer/Seller raises a dispute, they should attempt to resolve the issue amicably between each other. Please note that whenever a buyer raises a dispute, the seller’s payment for that order is put on hold immediately until the issue is resolved. 

Whenever there is a disagreement relating to any transaction, the users can write to grievance@soulesence.com in  order to raise a dispute. Once a dispute is raised by either party, soulesence.com shall try to mediate and the resolve the matter amicably. 

Grievance Officer 
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer is published herewith:  

Legal department
51, Citi Mall, New Link Road. Andheri (W), Mumbai  400053.
Number : 7506424163
Email: grievance@soulesence.com.

Breach
Without limiting other remedies, soulesence.com may limit your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide You with access to the soulesence.com website in the event, but not limited to:

  • If You breach the Terms & Conditions  or Privacy Policy or other rules and policies, if any;
  • If soulesence.com is unable to verify or authenticate any information You provide; or
  • If it is believed that your actions may cause legal liability for You, other Users or soulesence.com. 

Soulesence.com may at any time at its sole discretion reinstate suspended Users. A User that has been suspended or blocked may not register or attempt to register with soulesence.com or use soulesence.com Website in any manner whatsoever until such time that such User is reinstated by soulesence.com. Notwithstanding the foregoing, if You breach the Terms & Conditions  or Privacy Policy or other ruler and policies, soulesence.com reserves the right to recover any amounts due and owing by You to soulesence.com or to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against You.

Indemnity
You shall indemnify and hold harmless soulesence.com its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, Design Council,  and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms & Conditions , privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Applicable Law
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai, India.

Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on soulesence.com is presented solely for the purpose of sale in India. soulesence.com makes no representation that materials in soulesence.com are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and soulesence.com is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

Trademark, Copyright and Restriction
This site is controlled and operated by soulesence.com. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by soulesence.com or by other parties that have licensed their material to us. Material on soulesence.com web site owned, operated, licensed or controlled by soulesence.com is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

Copyright Complaint
We at soulesence.com respect the intellectual property of others. In case You feel that your work has been copied in a way that constitutes copyright infringement, You can write to us at legal@soulesence.com 

Risk of loss
All items purchased from soulesence.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Description
soulesence.com tries to be as accurate as possible on behalf of its vendors. However, soulesence.com does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.

Pricing/Typographical Error
If soulesence.com comes across any difference in pricing resulting from typographic errors with respect to pricing or product information, soulesence.com shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 15 business days of such corrective action taken. The mode of refund will be the same as at the time of placing the order. Cash on Delivery order refunds will be done by cheque.

Product Replacement and Cancellation
For information on return & refund policy, click here

Cancellation of Order
soulesence.com reserves the right to cancel any order without any explanation for doing so, under situation where soulesence.com .com is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the soulesence.com policy or order has invalid address/incorrect information or for any other reason. However, soulesence.com will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.

Limitation of Liability
In No Event shall Soulesence.com be liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if Soulesence.com has been informed in advance of the possibility of such damages. 

Our Contact
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to support@soulesence.com