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Shipping Policy

At soulesence.com, products sold by the sellers on our platform may attract shipping charges. The shipping charges are not fixed and depend on various factors like nature / category of your product, which location despatched from, gross weight of the product, and the dimensions of the packaging etc. The shipping charges on your order will be informed before your order is being placed. 

We are committed to delivering your order accurately, in good condition, and always on time promised on our website. Below are some more shipping related points:

  • Each order would be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.
  • We make our best efforts to ensure that each item in your order is shipped out by the seller within 2-3 working days of the order date. However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be procured or manufactured by the seller where there is a heavy demand.
  • Sellers ship-out orders on all week days (Monday to Saturday), excluding public holidays.
  • To ensure that your order reaches you in the fastest time and in good condition, sellers will only make shipments through reputed courier agencies which are nominated by soulesence.com team.
  • While the sellers strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
  • If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately log onto our website, or write an e-mail to support@soulesence.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Please refer to our Returns and Refund policy for more details.
  • You may track the shipping status of your order on our website soulesence.com.
  • Please note all items will be shipped with an invoice of the seller. In case, inadvertently, the same is not received, you may log on to our website, or write an e-mail to support@soulesence.com mentioning your order reference number.